Surface Duo 2 - Server Error when trying to make calls

Anonymous
2022-09-24T19:20:16+00:00

My surface duo 2 (TMobile) will not make or receive calls when connected to 5G or LTE, but calls do work on 3G. However, I am able to connect to the internet and send / receive text messages on 5G and LTE.

When trying to make a call on 5G or LTE, I get an error message that says "Server error. Try again later."

I have performed a factory reset and installed a new TMobile SIM card, but neither has solved the issue

A previous poster mentioned that installing a SIM card from a different network provider (i.e., Verizon) and then going back to the TMobile SIM worked for them, but I do not know of anyone around me that has a different provider.

Is there anything I can do short of finding someone who has a different provider's SIM to solve this issue?

Thanks in advance.

Surface | Surface Duo | Mobile connectivity

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  1. Anonymous
    2022-09-29T19:26:21+00:00

    hello BrockB92,

    Could you check and list out your APN setting on the device?

    Have you been in contact with T-Mobile support and if so, what have they said so far on the issue?

    Thanks,

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