Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2018-10-11T19:51:02+00:00

    Had the problem before and "solved" it by changing the powerplan to recommendend instead of best performance.

    Today I installed the latest drivers and firmwares and changed back to best performance plan.

    Surface drivers installed:

     Surface - Firmware 8/14/2018 389.2318.768.0

     Surface - System - 7/23/2018 4.14.139.0

    The issue remains but is not as frequent as it was before. It is however still really annoying.

    Well I would disagree that changing the powerplan is a solution, it is a workaround.

    This issue is still happening.

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  2. Anonymous
    2018-10-18T00:25:54+00:00

    Same problem here.

    Surface Book 2 15''

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  3. Anonymous
    2018-10-24T17:50:58+00:00

    Has this problem been resolved somewhere?

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  4. Anonymous
    2018-10-31T22:10:34+00:00

    Same problem here.  SurfaceBook 2 with Logitech G400s mouse, connected by USB.  "Best Performance" power setting causes mouse start/stop hiccups.  VERY annoying.

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  5. Anonymous
    2018-11-07T09:26:01+00:00

    I am running into a similar problem with my Surface Book 2 13". The keyboard and the mouse pad randomly just stop working for a few seconds. This problem is constant and incredibly frustrating. I honestly don't think this issue is related to outside software from what I have been reading but there seems to be no real solution either.

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