Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

137 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2018-09-15T18:28:21+00:00

    "Better performance" helps noticeably for me but the issue still comes up here and there, very annoying.

    I just got my surface book 2 last week, updated to win 10 1803 and the mouse freezing was really pronounced. I rolled back to 1709 which was better but it's still there.

    I think I'm going to look into returning the laptop.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2018-09-18T17:46:23+00:00

    I'm having the same issue as everyone else here. This new firmware is a disaster, is there some way to roll it back?

    Please respond asap, this is causing huge productivity loss for me.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-09-19T12:44:48+00:00

    Same issue here, commenting to follow updates on this thread.

    SB2, i7, 16gb, SP4 dock with external monitor, Razer keyboard, Razer mouse. I've done everything under the sun to try and sort the issue out. Looking forward to a firmware or similar fix from Microsoft.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2018-09-19T22:30:45+00:00

    Same Issue here,

    just with a very cheap logitech mouse. 

    Works perfectly fine on different machine.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2018-09-27T21:22:23+00:00

    Same here for me, this is still happening. 

    Gave up and bought a Mac to use for the pass month hoping they would have fixed this but still happening.

    SurfaceBook2 15' i7, 16GB, 256GB

    Started happening August 2018 when I updated, tried multiple mouses all getting intermittent freezes/lags on Surface but completely fine on another laptop and Mac. Can't believe Microsoft still haven't fixed this on one of their top on laptops.

    Workaround for Better Performance so far working well but that is not a solution.

    Julian.

    Was this answer helpful?

    0 comments