Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2020-04-28T16:10:23+00:00

    Hi,

    i found a solution for my logitech G703.

    In the Logitech G Hub you can set the signal rate per second from 1000 to 500.

    With this option I could turn off the stuttering :-) Im so happy to found this solution!!!

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  2. Anonymous
    2020-04-28T18:43:34+00:00

    that was my solution as well once I turned down the signal rate it cleared up the random freezing

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  3. Anonymous
    2020-05-20T11:37:12+00:00

    Welp add this as yet another issue I am having with the defective SB2 product line! I dodged this bug / defect until now...

    I switched to a Microsoft Precision mouse. Never had an issue before with my older Logitech. Boom, it keeps freezing/stuttering. So Microsoft hardware doesnt even work with Microsoft hardware

    This is all so laughable, especially that they be allowed to continue to sell defective junk!

    I wonder if its fixed with the Surface Book 3?

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  4. Anonymous
    2020-05-21T20:03:12+00:00

    Yep, just like the SB.  On my second SB, Precision mouse worked without a hitch for about a week and then got progressively worse.  Pure junk, the SB and precision mouse.  I would consider 50 cents on the dollar if they would make an offer to buy them back.

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  5. Anonymous
    2020-05-21T21:41:53+00:00

    I have one and it works fine, this issue was fixed a long time ago.

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