Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2019-04-09T21:18:46+00:00

    I bumped mine down to 3500 and haven't had an issue since.  I wish there was an actual fix and we didn't have to resort to workarounds though.

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  2. Anonymous
    2019-04-09T21:39:14+00:00

    I bumped mine down to 3500 and haven't had an issue since.  I wish there was an actual fix and we didn't have to resort to workarounds though.

    They need to get serious about this problem.

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  3. Anonymous
    2019-05-04T02:00:20+00:00

    Brand new purchased Surface Book 15 Inch, confirming that this is still an issue. 

    Was working fine. Then firmware update occurred and the issue is persistent as described in this post (and many more)

    Cannot roll back firmware, MICROSOFT YOU NEED TO FIX THIS IMMEDIATELY

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  4. Anonymous
    2019-05-15T13:46:18+00:00

    In this day an age, I can't believe that the thing inhibiting my productivity is that I can't move the mouse cursor. Oh, and the scaling issues that plague me.   Good grief

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  5. Anonymous
    2019-05-31T22:43:48+00:00

    I am facing the same issue - The keyboard and the trackpad gets randomly stuck and starts to work again after a couple of seconds

    1. This happens in both battery mode and when connected to AC. 
    2. The touch screen works fine even when the mouse and keyboard are frozen . 

    This is very frustrating.  Any suggestions?

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