Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2018-12-20T01:55:07+00:00

    The major October patch seems to have fixed the issue for me. I can now run it at full performance again without any issues. I have multiple mice and they all work as intended now. I can't fault it.

    I also ran the latest firmware from https://www.microsoft.com/en-us/download/details.aspx?id=56261

    The major October update I was referring to was this: https://support.microsoft.com/en-au/help/4464619/windows-10-update-history

    I presume everyone's done this and if you're still having the issue I can't identify anything else that has changed at my end to have fixed it, but it is definitely working for me so somehow there's a way to get it going.

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  2. Anonymous
    2019-01-09T12:08:43+00:00

    I have updated my surface book 2 with the latest updates but it has done little to sort this issue.

    I am very disappointed that microsoft hasn't come out with a fix, i wish i had stuck to Mac. Even while typing this reply my keyboard and mouse has frozen atleast 5 times!!!

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  3. Anonymous
    2019-01-09T12:55:54+00:00

    I have updated my surface book 2 with the latest updates but it has done little to sort this issue.

    I am very disappointed that microsoft hasn't come out with a fix, i wish i had stuck to Mac. Even while typing this reply my keyboard and mouse has frozen atleast 5 times!!!

    Updates including firmware mate? 

    I've not had a single problem since the last major update. I've also done a full rebuild since and even after rebuilding and updating it worked. I wish I could help more, it used to **** me off too!

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  4. Anonymous
    2019-01-09T17:37:08+00:00

    I have updated my surface book 2 with the latest updates but it has done little to sort this issue.

    I am very disappointed that microsoft hasn't come out with a fix, i wish i had stuck to Mac. Even while typing this reply my keyboard and mouse has frozen atleast 5 times!!!

    Updates including firmware mate? 

    I've not had a single problem since the last major update. I've also done a full rebuild since and even after rebuilding and updating it worked. I wish I could help more, it used to **** me off too! 

    I was looking at the firmware at the link you suggested:

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

    How can I tell which one is the lastest?  I don't understand the numbering system they are using.

    1. SurfaceBook2_Win10_15063_1802509_3.msi
    2. SurfaceBook2_Win10_16299_1803509_3.msi
    3. SurfaceBook2_Win10_17134_1805009_0.msi
    4. SurfaceBook2_Win10_17763_1805009_0.msi

    I ended up installing SurfaceBook2_Win10_17763_1805009_0.msi last weekend and it didn't fix the mouse freezing issue.  It seemed fixed at first so I spent a few hours doing CAD modeling and eventually it reared its head again.

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  5. Anonymous
    2019-01-09T20:24:14+00:00

    Yes, i have updated firmware but the problem persists, i am my wits end here.. this is starting to feel like a white elephant :(

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