Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2020-06-14T05:08:35+00:00

    I'm having this issue with a powered SB3 and Razer Lancehead.  I've tried with and without their software.

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  2. Anonymous
    2020-05-21T23:24:44+00:00

    Well, that's nice!  How about sharing?  I've ask tech support twice and got no cure.  My first SB was always crashing, freezing, blue screen of death etc.  The tech guy ask me if the SB was working at present. I said yes at the moment.  He said,well, think in the present and be happy.  If I could have reached him through the phone, I would have been doing 20 to life at best.  The new replacement has only had the blue screen of death once and only a couple of weird shutdowns in almost 2 months.  Glad yours is working good

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  3. Anonymous
    2020-05-21T21:41:53+00:00

    I have one and it works fine, this issue was fixed a long time ago.

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  4. Anonymous
    2020-05-21T20:03:12+00:00

    Yep, just like the SB.  On my second SB, Precision mouse worked without a hitch for about a week and then got progressively worse.  Pure junk, the SB and precision mouse.  I would consider 50 cents on the dollar if they would make an offer to buy them back.

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  5. Anonymous
    2020-05-20T11:37:12+00:00

    Welp add this as yet another issue I am having with the defective SB2 product line! I dodged this bug / defect until now...

    I switched to a Microsoft Precision mouse. Never had an issue before with my older Logitech. Boom, it keeps freezing/stuttering. So Microsoft hardware doesnt even work with Microsoft hardware

    This is all so laughable, especially that they be allowed to continue to sell defective junk!

    I wonder if its fixed with the Surface Book 3?

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