Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2018-08-13T00:44:57+00:00

    Hey eMKaeMKa,

    I posted in that Reddit thread too, and I am having the same issue.

    I contacted Microsoft about it and they replaced my Surface Book 2 with another unit and the issue has persisted and is really getting frustrating. 

    In my case, the freeze is happening probably three or four times in a min, for two seconds at a time. I am using nothing more than an ordinary Lenovo USB mouse, nothing fancy at all. I've swapped mice, tried with and without the dock.

    It is getting to the point where I am unable to use a mouse and will have to revert back to the track pad.

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  2. Anonymous
    2018-08-11T02:19:23+00:00

    Anyone else also getting a usb 2.0 billboard that the surface seems to have no idea what to do with? Never seen this before until that last firmware patch.

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  3. Anonymous
    2018-08-10T15:31:14+00:00

    Well this is unfortunate. Hope they look into the issue and fix it soon :)

    Regards.

    Razik

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  4. Anonymous
    2018-08-10T13:24:18+00:00

    Nothing shows up in the event viewer :( But I'm not even surprised actually...

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  5. Anonymous
    2018-08-10T05:17:29+00:00

    Can confirm. I tried it with and without logitech drivers. It seems to "behave for a little bit" after removal. But comes back with the exact same issue.

    Have anyone found anything in the event viewer showing something happening when these glitches with the mouse happen?

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