Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2018-10-18T00:25:54+00:00

    Same problem here.

    Surface Book 2 15''

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  2. Anonymous
    2018-10-11T19:51:02+00:00

    Had the problem before and "solved" it by changing the powerplan to recommendend instead of best performance.

    Today I installed the latest drivers and firmwares and changed back to best performance plan.

    Surface drivers installed:

     Surface - Firmware 8/14/2018 389.2318.768.0

     Surface - System - 7/23/2018 4.14.139.0

    The issue remains but is not as frequent as it was before. It is however still really annoying.

    Well I would disagree that changing the powerplan is a solution, it is a workaround.

    This issue is still happening.

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  3. Anonymous
    2018-10-11T09:10:41+00:00

    Had the problem before and "solved" it by changing the powerplan to recommendend instead of best performance.

    Today I installed the latest drivers and firmwares and changed back to best performance plan.

    Surface drivers installed:

     Surface - Firmware 8/14/2018 389.2318.768.0

     Surface - System - 7/23/2018 4.14.139.0

    The issue remains but is not as frequent as it was before. It is however still really annoying.

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  4. Anonymous
    2018-10-05T02:53:51+00:00

    Same Issue here.

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  5. Anonymous
    2018-10-04T16:10:16+00:00

    I guess I am late to the party here.  I just updated my firmware last week and have been having the mouse freezing issues ever since.  I don't see anything in the Windows event log.  I own three different Logitech corded mice and all exhibit the same issue when used on the Surface Book 2.   They do not exhibit the issue when used on my other computers.

    I did play a full screen game (Grim Dawn) and didn't have the issue when I played, but I am unsure if that is a coincidence.

    Is there a way to file an official bug report for this?

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