Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2019-01-10T10:59:59+00:00

    Yes, its so so annoying that if i could return it, i would!

    The fact that issue isn't getting resolved is worrying!!

    If anyone has a fix can they please help.

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  2. Anonymous
    2019-01-09T20:46:04+00:00

    I confirm this:I have patched windows and updated the firmware and the problem persists.

    Microsoft have to adress this problem promptly.

    You can't sell pieces of hardware for thousand of dollars and then have such compatibility issues unadressed.

    Such things should be fixed by days if not hours... They persist since months.

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  3. Anonymous
    2019-01-09T20:24:14+00:00

    Yes, i have updated firmware but the problem persists, i am my wits end here.. this is starting to feel like a white elephant :(

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  4. Anonymous
    2019-01-09T17:37:08+00:00

    I have updated my surface book 2 with the latest updates but it has done little to sort this issue.

    I am very disappointed that microsoft hasn't come out with a fix, i wish i had stuck to Mac. Even while typing this reply my keyboard and mouse has frozen atleast 5 times!!!

    Updates including firmware mate? 

    I've not had a single problem since the last major update. I've also done a full rebuild since and even after rebuilding and updating it worked. I wish I could help more, it used to **** me off too! 

    I was looking at the firmware at the link you suggested:

    https://www.microsoft.com/en-us/download/details.aspx?id=56261

    How can I tell which one is the lastest?  I don't understand the numbering system they are using.

    1. SurfaceBook2_Win10_15063_1802509_3.msi
    2. SurfaceBook2_Win10_16299_1803509_3.msi
    3. SurfaceBook2_Win10_17134_1805009_0.msi
    4. SurfaceBook2_Win10_17763_1805009_0.msi

    I ended up installing SurfaceBook2_Win10_17763_1805009_0.msi last weekend and it didn't fix the mouse freezing issue.  It seemed fixed at first so I spent a few hours doing CAD modeling and eventually it reared its head again.

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  5. Anonymous
    2019-01-09T12:55:54+00:00

    I have updated my surface book 2 with the latest updates but it has done little to sort this issue.

    I am very disappointed that microsoft hasn't come out with a fix, i wish i had stuck to Mac. Even while typing this reply my keyboard and mouse has frozen atleast 5 times!!!

    Updates including firmware mate? 

    I've not had a single problem since the last major update. I've also done a full rebuild since and even after rebuilding and updating it worked. I wish I could help more, it used to **** me off too!

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