Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2019-03-29T04:01:35+00:00

    I am facing the same issues after update all the firmware, patches from Microsoft update. The recently week, freezes every few seconds!!!!!!

    I tried several mice, same issues!!!

    System Model Surface Book 2

    Version 10.0.17763 Build 17763

    System SKU Surface_Book_1793

    Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date Microsoft Corporation 389.2370.769, 10/2/2018

    SMBIOS Version 3.1

    System Type x64-based PC

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  2. Anonymous
    2019-03-27T01:22:08+00:00

    Disabling 'Fast Start' immediately solved the problem.  It can be found under power --> choose what the power button does.  Click 'change settings that are not currently available'.  No need for underclocking the power states or any other modifications.  I then was able to upgrade to nvidia's current drivers for my machine as well.  No freezes on battery or off battery.

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  3. Anonymous
    2019-03-22T19:49:36+00:00

    I have noticed that when using my surface book 2, whenever the laptop changes position on my lap or I change the tilt of the screen I will lose keyboard and mouse responsiveness for a few seconds.  I have not been able to find a solution to this.

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  4. Anonymous
    2019-03-12T12:44:31+00:00

    powercfg -SETDCVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

    powercfg -SETACVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

    read this post for more details:

    https://www.reddit.com/r/Surface/comments/aujg3d/fix\_naughty\_usbintroducing\_a\_ridiculous\_usb\_bug/

    This fix works for me. Checkout the reddit post (and it's comments). Two weeks since I have applied this fix and still going strong without any hiccups!

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  5. Anonymous
    2019-03-09T04:02:48+00:00

    I'm having this same exact problem and have never installed an external mouse. Only use the SurfaceBook2 internal trackpad. I've noticed another program I've been forced to install (Trend MicroOffice Scan Agent) which has a Real-Time scan of Office documents and system files (anti-virus), is running really high during periods of mouse freezing activity -- might be unrelated. The stranger part is (and others can test this), using the touch screen to scroll through pages or move the mouse to input text boxes (while mouse trackpad freezing is occuring) ACTUALLY WORKS! I can move the mouse into a text box and I can get some keyboard typing to occur... but i still can't move the mouse using the trackpad during these times. Then the mouse will randomly work again eventually. It's pretty crazy and unpredictable.

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