Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2020-10-08T04:56:06+00:00

    powercfg -SETDCVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

    powercfg -SETACVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

    read this post for more details:

    https://www.reddit.com/r/Surface/comments/aujg3d/fix\_naughty\_usbintroducing\_a\_ridiculous\_usb\_bug/

    This method didn't work for me, even if I set it to 3800.

    What a shame, for such a huge problem to stay unresolved for 2 years...

    I updated my Surface Book 2 15'' to 1909 and 390 firmware and still have this issue. Previously it's my mouse freezing. Now it's the ethernet disconnecting. It doesn't matter which USB port I'm using.

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  2. Anonymous
    2020-09-07T11:00:19+00:00

    I had this problem too. It only occurs when i am working on a metal table with the charger connected. If i put the laptop on the carrying pouch so it is completely separated frim the table then it stops. Am sure there are other causes too but there must be something causing interference. When i work on a standard wooden table it never happens. So worth checking other forms of interference around rheblaptop and charging cable if other solutions have not worked.

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  3. Anonymous
    2020-09-04T12:34:38+00:00

    Hey TusharNawale, with me the error already occurs when there is practically no nominal load. Like others here, I have observed that Google Chrome sometimes seems to increase the error, but it also occurs without. Sometimes it really drives me crazy because the mouse hangs every two seconds and then jumps to the appropriate place. This also indicates that all signals are transmitted, but there is a certain delay between transmission and display. My guess is that some packets cannot be processed correctly or a variable overflows. Since this can happen with every signal that is sent, the error occurs more often with high signal frequencies than with low ones. But this is only a guess I have only amateur computer science knowledge.

    Anyway, just like you, I bought this laptop to work with and not to watch movies, and it is frustrating not to get help from Microsoft at such a high price.

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  4. Anonymous
    2020-09-04T12:23:36+00:00

    Hey Scottyad, mouse and firmware are both up to date Drivers have been checked several times, the Logitech software has been deleted and reinstalled, and other mice have been tested as described above.

    As far as I understood so far the problem is not the resolution (DPI = Dots Per Inch) but the transmission frequency. With gaming mice the frequency is 1000 signals per second or even more. If you reduce the signal frequency to 500 the error occurs less often. At 250 it disappears (as far as I can tell).

    It should be clear to everyone, and especially to Microsoft, that with an Ultrabook in this price range this can only be a temporary solution. I bought this laptop only for the reason that it combines all the features I need.

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  5. Anonymous
    2020-09-04T06:33:56+00:00

    Yes the problem is still there mouse lag.

    I m facing every time i start some heavy work and i too have Logitech mouse. 

    Every other problem i have are solved with August 2020 update but this mouse lag is still troubling me every day if i start working for which i brought this Surface Book 2 and just for watching Movies.

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