Surface Book 2 - Cursor freezes and mouse stops working randomly

Thanks for the headsup. I was also hoping that the recent Windows 1903 update, including an 389 BIOS update, would fix it but unfortunately not.

I also updated the firmware of the Surface Dock - no change.

So I am now stuck with a expensive laptop (which I still very much like for its other properties) and two expensive mouses (for two location) that don't work together properly.

I still hope that Microsoft will see themselves obliged to find out what change in the BIOS of their flag ship hardware product  broke this functionality last year with the update to 389.xxx  (assuming it is true that problems started back then) and what problems are still remaining in the BIOS.

It is very frustrating as I have spend a lot of time trying all suggestions in this and other posts (like fiddling with power saving options in the USB hubs etc.) top discover that nothing helps (except for reducing the power setting - to some extend).

Hans

Just want to post a solution that works which was posted by chupatrick on reddit 7 months ago: https://www.reddit.com/r/Surface/comments/951lyt/cursor_freeze_and_mouse_stop_working_randomly/

Solution: lower the polling rate. I have a wired Logitech G502 and can confirm that it  works flawlessly if polling rate is lowered to 500.

As many others I experienced freezing only on the "Better performance" and "Best performance" profiles. When playing games, however, there was no freezing.

I found a true solution and I wrote it here: 

https://www.reddit.com/r/Surface/comments/aujg3d/fix\_naughty\_usbintroducing\_a\_ridiculous\_usb\_bug/

Fixing is super simple by 3 steps:

1. Open Powershell with Administrator privileges
2. powercfg -SETDCVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

3. powercfg -SETACVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

now enjoy your lag free mouse experience. the number 4000 is a very cautious choice, you may turn it up to a value like 4100 or even 4200 if you like. But 4000 won't be causing any problem, and 4200 might be unstable. So change it on your own behalf! The larger the number is, the better the frequency can be (no more than 4.2GHz, that's the hard limit of the CPU). But as you put in a larger number you might encounter the problem of stuttering again. So find your own number. Mine worked fine at 4000 and 4100. Actually you won't loss anything for setting 4000 in a realistic way though..

Thanks for sharing.

This works for the mouse legs well, the audio problem sadly still is present.

powercfg -SETDCVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

powercfg -SETACVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

read this post for more details:

https://www.reddit.com/r/Surface/comments/aujg3d/fix\_naughty\_usbintroducing\_a\_ridiculous\_usb\_bug/

Hello eMKaeMKa,

Thanks for reaching out. For us to understand the issue better, we would like to know if there are any error messages/codes appear? How about in Device Manager?

To help solve this issue, we suggest that you check these steps:

Step 1: Use the Surface Diagnostic Toolkit.

    You can download and run the Surface Diagnostic Toolkit. The said toolkit will check and report other errors then fix it.

Step 2: Perform a two-button shutdown/force shutdown of your Surface.

    If the first step did not work, you can click this link to get started.

Step 3: Uninstall the mouse driver.

    Right-click/Touch and hold the Windows icon > select 'Device Manager' then look for 'Mice and other pointing devices' and double-click > Right-click on "HID-compliant mouse" then select 'Uninstall'.

    Once uninstalled, restart your Surface.

Let us know how it goes.

I found a true solution for this problem, wrote here:

https://www.reddit.com/r/Surface/comments/aujg3d/fix\_naughty\_usbintroducing\_a\_ridiculous\_usb\_bug/

It's only just a work around, the main cause of this bug is Microsoft's faulty firmware. Please upgrade this incident and let some change happen.