Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2018-12-06T10:47:22+00:00

    Fix your **** Microsoft, this is a ridiculous problem to have on your High end laptops marketed for professionals. Have been having this issue for many months now, step up your game, or loose to Apple once again.

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  2. Anonymous
    2018-10-11T19:51:02+00:00

    Had the problem before and "solved" it by changing the powerplan to recommendend instead of best performance.

    Today I installed the latest drivers and firmwares and changed back to best performance plan.

    Surface drivers installed:

     Surface - Firmware 8/14/2018 389.2318.768.0

     Surface - System - 7/23/2018 4.14.139.0

    The issue remains but is not as frequent as it was before. It is however still really annoying.

    Well I would disagree that changing the powerplan is a solution, it is a workaround.

    This issue is still happening.

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  3. Anonymous
    2018-09-28T15:07:53+00:00

    Just for curiositys sake:

    Do you use any kind of dock?

    Yes, I do.

    I think I finally resolved my issue. But I'm not sure how.

    I rolled back a few drivers that came with the latest update.

    • Firmware > Surface UEFI
    • Removed all input devices
    • Re-installed mouse drivers from manufacturer
    • Added a max performance power plan (requires Regedit hack)

    All of this is pretty absurd to have to do on an $3500 + setup.

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  4. Anonymous
    2018-09-18T17:46:23+00:00

    I'm having the same issue as everyone else here. This new firmware is a disaster, is there some way to roll it back?

    Please respond asap, this is causing huge productivity loss for me.

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  5. Anonymous
    2018-08-11T02:19:23+00:00

    Anyone else also getting a usb 2.0 billboard that the surface seems to have no idea what to do with? Never seen this before until that last firmware patch.

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