Surface Book 2 - Cursor freezes and mouse stops working randomly

Anonymous
2018-08-08T12:05:32+00:00

Hi there :)

I post this to know if some other people are getting this issue too with the Surface Book 2 (15" model here).

Since the last firmware / drivers update (August 2018 / link), my mouse (G502, connected via USB) randomly stops working after a few seconds / minutes. The cursor just freezes, and the mouse becomes unresponsive (while the mouse is still powered by the Surface). After a while, the cursor starts to move again as usual.

Depending on the battery mode, the random freezes are more or less frequent (more if I use max performance mode), as the mouse cursor movement has an influence on the clockspeed of the processor.

I tried my mouse on a Macbook Pro to see if it was hardware related or not, and it's not, the cursor didn't hang once while on macOS. So I guess it's software related (W10) since the last SB2 update ?

I also tried to switch between the two USB ports, same thing.

I tried to see if it wasn't related to a firmware update of my mouse via the Logitech suite, but no nothing has changed.

Any idea ?

Regards :)

Ps : Here is a link to the Reddit post I wrote (link)

EDIT :

Today I tried to uninstall the Logitech Gaming Software (used to customize the mouse), and until now it seems to fix the issue.

Actually, Logitech did an update of his software that I missed, so I installed it a few hours after I installed the Surface Book 2 firmware update.


Maybe the two are now incompatible ?
Surface | Surface Book | Install and update

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  1. Anonymous
    2019-04-09T21:39:14+00:00

    I bumped mine down to 3500 and haven't had an issue since.  I wish there was an actual fix and we didn't have to resort to workarounds though.

    They need to get serious about this problem.

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  2. Anonymous
    2019-04-09T21:18:46+00:00

    I bumped mine down to 3500 and haven't had an issue since.  I wish there was an actual fix and we didn't have to resort to workarounds though.

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  3. Anonymous
    2019-04-07T08:02:42+00:00

    Thanks. That works!

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  4. Anonymous
    2019-03-29T10:40:13+00:00

    If 4000 doesn't work, try 3800. I have this issue just like you but this fix does helped a lot.

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  5. Anonymous
    2019-03-29T10:32:43+00:00

    Had tried this fix, does NOT WORK!!

    https://answers.microsoft.com/en-us/surface/forum/surfbook2-surfupdate/surface-book-2-cursor-freezes-and-mouse-stops/50a230c4-378d-48c2-8924-ebe1777f9c62?page=1

    Fixing is super simple by 3 steps:

    1. Open Powershell with Administrator privileges
    2. powercfg -SETDCVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000
    3. powercfg -SETACVALUEINDEX SCHEME_BALANCED SUB_PROCESSOR PROCFREQMAX 4000

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