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I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Microsoft have made an absolute mockery of us all. These earbuds have a terrible static noise on low volume and i cannot belive for one aecond that this wasn't picked up in their testing facities.
At £200, Microsoft is conning us all, this should have been picked up and updated asap.
Microsoft, pay attention, this is the reason why apple and other leading audio manufacturers are ahead of the game.
Returned.
I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Im javing literally the same issue, this happens on Windows 10 specifically. Also, the PowerPoint control doesnt work at all, and the dictation in Word comes and goes with BT control. Bought thesw for this very specific reasons and nothing but issues.
just bought it yesterday and have the same problem using my Samsung S10+
just bought it yesterday and have the same problem using my Samsung S10+
Well, I have bad news for you. A Microsoft engineer reply to me stating that this hissing is there by design. Therefore, the further firmware upgrade will not fix the issue. It needs to be redesigned from the ground up.
I would take this as a valid excuse, but I also noted that none of their competitors have such issues. I was done advice to return the item.
I'm leaning towards returning mine. I can't figure out how long I have to return them.
Any idea how long I can wait for an actual answer from Microsoft before I get stuck with them?
