Hissing noise with new Microsoft Surface Earbuds

Anonymous
2020-05-14T14:59:04+00:00

I'm an early adopter - got them on the day of release.

There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

Please advise. Does anyone else experience this issue?

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-05-16T03:28:46+00:00

    This hissing noise (very low) and the silent pop is present in some of my other earphones also, so I didn't even react when it appeared on my Surface Earbuds.

    My Bose SoundSport does the exact same thing, so does my Sony WI1000X, but with the Sonys it's less noticable. I'm thinking it's a bluetooth problem, but I dunno.

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  2. Anonymous
    2020-05-16T21:34:37+00:00

    Is it for Bose Soundsport that are attached to each other with a wire or the two separate ones? I am thinking it is from the communication between the two earbuds.

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  3. Anonymous
    2020-05-17T02:06:27+00:00

    It's the ones with a wire between the buds.

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  5. Anonymous
    2020-05-21T17:59:27+00:00

    I am returning these things.  The audio quality is unbearable.  Paired to my Surface Book 2 (with all latest updates).  When watching a video or listening to music, when using the airbuds headphones, it stutters the entire time.  If I switch to headset, the stutter goes away but the sound quality is terrible.  Very analog.  Not good.

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