Hissing noise with new Microsoft Surface Earbuds

Anonymous
2020-05-14T14:59:04+00:00

I'm an early adopter - got them on the day of release.

There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

Please advise. Does anyone else experience this issue?

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-05-15T12:54:00+00:00

    I'm running 3.0.0.5 on a pixel 4 running Android 10 and I'm getting the same thing.

    I can try them on my MacBook and do a factory reset this morning.

    Really a bummer because I love the design, the case is very convenient. Hopefully this gets resolved or i might have to return them

    Resetting them had to effect.

    I connected them to my MacBook (i know, I'm using surface earbuds with an apple product) and they did the exact same thing.

    What's the plan to fix this? This is real bad

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  2. Anonymous
    2020-05-15T15:13:08+00:00

    I've notice that all I need to do to trigger it is to have the phone unlocked and press the home buttom - then pop-hiss x 4 seconds-pop, then all back to quiet.

    Can't believe Microsoft released something this half baked to the market.

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  3. Anonymous
    2020-05-15T17:47:50+00:00

    I've noticed today that the hissing is present event on built-in messages "Disconnected", "Connected to your phone" etc.

    I really hope this is fixable via software update, as I like the earbuds a lot.

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  4. Anonymous
    2020-05-15T22:04:25+00:00

    I've used mine with my Samsung Galaxy s10+ and my HP Spectre x360 laptop and have not had any hissing or popping.

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  5. Anonymous
    2020-05-16T01:35:47+00:00

    Hi, V.Vaicys!

    Thanks for reaching out to Microsoft Community and posting your concerns. We are sorry to learn you have issues with your new Surface Earbuds having constant hissing noise sometimes accompanied with a pop. This isn't the experience that we want you to have. Thanks for taking the time to let us know about this and allowing us to help you out.

    Please allow us to ask the following:

    • May we know the make and model of the smartphone you're using?
    • What apps are involved when the issue happens?
    • Have you tried the earbuds on another host device to see if the same thing happens?

    In the meantime, kindly perform the following on to your Surface Earbuds.

    • Place the earbuds back in the charging case for 15 seconds, then check if the same thing happens.

    If that does not resolve the issue, please try to restart the host device. In your case, it is your phone.

    If it is, try to disconnect and reconnect the earbuds via the Surface Audio app.

    We hope this helps you out and let us know how it goes.

    Kind regards,

    Janette_Z

    Anything else to try? This is super annoying

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