Hissing noise with new Microsoft Surface Earbuds

Anonymous
2020-05-14T14:59:04+00:00

I'm an early adopter - got them on the day of release.

There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

Please advise. Does anyone else experience this issue?

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-07-01T23:39:29+00:00

    I agree... hopefully someone will make replacement ear tips with wings to help secure the fit.

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  2. Anonymous
    2020-07-23T03:59:59+00:00

    all applications. I am having it with Premiere Pro for video editing, same problem, watching video on web browser, same problem, Zoom or Teams, same problem... unless they can fix it with firmware update, I would hold off on it.

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  4. Anonymous
    2020-07-28T19:59:21+00:00

    I am actually returning the device today.

    I was watching series of Youtube videos and I would miss first 1-3 seconds of each videos because of the sound drop. Also every morning and in the evening, my routine would be taking out the earbuds out of the case and adjusting the volume to 65%. 

    These could be small and minor but when it becomes every day routine to do something extra that no other earbuds or headphones do, then I think it is quite problematic which is not being addressed by the engineering team. 

    I really tried to like the earbuds, and I actually liked the fit, look, app, but those a couple of things outran the likes, so sadly, I am returning the earbuds today.

    I was really hoping to hear back some improvement or fix, but I don't think it will come anytime soon.

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