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I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
just bought it yesterday and have the same problem using my Samsung S10+
Well, I have bad news for you. A Microsoft engineer reply to me stating that this hissing is there by design. Therefore, the further firmware upgrade will not fix the issue. It needs to be redesigned from the ground up.
I would take this as a valid excuse, but I also noted that none of their competitors have such issues. I was done advice to return the item.
just bought it yesterday and have the same problem using my Samsung S10+
I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Im javing literally the same issue, this happens on Windows 10 specifically. Also, the PowerPoint control doesnt work at all, and the dictation in Word comes and goes with BT control. Bought thesw for this very specific reasons and nothing but issues.
Microsoft have made an absolute mockery of us all. These earbuds have a terrible static noise on low volume and i cannot belive for one aecond that this wasn't picked up in their testing facities.
At £200, Microsoft is conning us all, this should have been picked up and updated asap.
Microsoft, pay attention, this is the reason why apple and other leading audio manufacturers are ahead of the game.
Returned.
They seem to think its only when audio is started or stopped but listening at a low level the hiss is still audible. Surely that is not by design on headphones that are meant to be used when presenting to people (as shown in their advertising for this product). I hope we can get a better response than what you received from support. I will also reach out that way and link this thread.
Yes, the hissing is constant, very audible when nothing is playing and then gets masked by music when it is playing. It seems hard to believe that MSFT engineers either did not hear the noise, or thought it was acceptable and let this product get RTM with glaring issues and limitations. None of the competing headsets have such issues.
I noticed that my post was noticed by the media:
https://www.phonearena.com/news/Microsoft-is-investigating-Surface-Earbuds-complaints_id124859
