Same issue here. I actually bought these as a joke, expecting them to go the way of the Zune. Turns out they are an actual joke. Please do something about this Microsoft!
Hissing noise with new Microsoft Surface Earbuds
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Surface | Surface Earbuds | Settings
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
49 answers
Sort by: Newest
-
Anonymous
2020-06-12T06:23:26+00:00 -
Anonymous
2020-06-11T21:38:35+00:00 Hi Jerry,
I got constant white noise listening to audiobooks on Android (it's annoying). Is there a solution for my problem? Or do I have to go for a replacement?
I got a Motorola p8 power.
Whit music I don't notice the white noise, I guess it is there?
I also got the connection pop on/out hissing but I don't care about that.
Loving the the fit (they never fall out), the looks (Shrek buds do my children call it😂) and the controls and overall sound quality.
Regards
Gert
Im having the same issue as Gert. The hissing doesnt ever stop once sound starts playing, you can notice it if you turn music way down. I don't want this thread to die i really like these earbuds but this issue needs to be fixed.
-
Anonymous
2020-06-08T17:38:15+00:00 Hi Jerry,
I got constant white noise listening to audiobooks on Android (it's annoying). Is there a solution for my problem? Or do I have to go for a replacement?
I got a Motorola p8 power.
Whit music I don't notice the white noise, I guess it is there?
I also got the connection pop on/out hissing but I don't care about that.
Loving the the fit (they never fall out), the looks (Shrek buds do my children call it😂) and the controls and overall sound quality.
Regards
Gert
-
Anonymous
2020-06-05T03:26:55+00:00 For those that have indicated that while they are playing music they are hearing white noise, if your host device is Windows, make sure that the audio profile is set to Headphones (Surface Earbuds Stereo) when listening to music or watching a video for an optimal audio experience. When certain types of audio are being played and the sound is at really low levels you may hear some white noise in the background. To set the audio profile, click the speaker icon on the Windows taskbar and then select Headphones (Surface Earbuds Stereo).
-
Anonymous
2020-06-03T19:11:01+00:00 Is this issue observed only with Microsoft Teams, or pretty much all applications? I'm holding off on the purchase until I see this issue resolved. I intend to use it daily with Discord (with push to talk, so frequent sound start/stop) and Slack on a Surface Pro X, often with music in the background. When not on the computer, I'd be using it with my Pixel 4 XL for video calls and listening to music.
I don't use Teams. I mostly listen to music and make regular phone calls. It's always there. The issue is so loud and noticeable always, it made me start this thread within hours of receiving the ear buds.
Add the very finicky pairing problem to the list of issues...