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I'm an early adopter - got them on the day of release.
There appears to be a glaring issue, and I wonder whether they're particular to only my pair.
Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.
Please advise. Does anyone else experience this issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Is this issue observed only with Microsoft Teams, or pretty much all applications? I'm holding off on the purchase until I see this issue resolved. I intend to use it daily with Discord (with push to talk, so frequent sound start/stop) and Slack on a Surface Pro X, often with music in the background. When not on the computer, I'd be using it with my Pixel 4 XL for video calls and listening to music.
They should've made the buds with a wing like Bose and other brands. What I'm saying is, these buds are for sitting infront of the computer all day at work or home. As soon as you start tomove around they will wriggle themselves loose.
Bose Soundsport stay in the ears. I've had the Surface Buds fall out multiple times because they are maybe only marginally better than Apple Airpods when it comes to staying in the ears... If your anatomy is not right - they WILL fall out, and likely on the floor.
However, the hissing/popping with the Bose earbuds is maybe 1/10th that of Surface Buds.
I have the same hissing pop issue with my Bose Soundsport ( wire between the buds) and my Sony WI-1000 with noise cancellation. Same boost when the buds anticipates that audio will be played. So it toggles on and off to save battery life. Thats understandable. I really like these buds but for me the fit is an issue. They'll slowly come loose and fall out when you least expect it. Almost dropped one of em into a sink full of water. That would've ended the buds right there. But I'll hang on the these guys and see what they do about the issues being raised.
I'm leaning towards returning mine. I can't figure out how long I have to return them.
Any idea how long I can wait for an actual answer from Microsoft before I get stuck with them?
I have a feeling there were major issues during the design of these... Why else would they be so late to the market? Why is Bose almost a year late with their new wireless earbuds? There must be technical issues about having two bluetooth devices connect simultaneously that no one talks about, as only Apple has really made them work - by largely using proprietary protocols and hardware.
