Hissing noise with new Microsoft Surface Earbuds

Anonymous
2020-05-14T14:59:04+00:00

I'm an early adopter - got them on the day of release.

There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

Please advise. Does anyone else experience this issue?

Surface | Surface Earbuds | Settings

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  1. Anonymous
    2020-05-28T12:29:11+00:00

    just bought it yesterday and have the same problem using my Samsung S10+

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  2. Anonymous
    2020-05-28T12:01:43+00:00

    I'm an early adopter - got them on the day of release.

    There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

    Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

    Please advise. Does anyone else experience this issue?

    Im javing literally the same issue, this happens on Windows 10 specifically. Also, the PowerPoint control doesnt work at all, and the dictation in Word comes and goes with BT control. Bought thesw for this very specific reasons and nothing but issues.

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  3. Anonymous
    2020-05-26T13:16:23+00:00

    For what its worth after updates to Surface Book 2, audio has improved drastically on my Teams calls (where I had most of my issues).  All other audio experiences (non-Teams and iOS) are solid.

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  4. Anonymous
    2020-05-25T15:27:11+00:00

    Same problem here.

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  5. Anonymous
    2020-05-25T14:37:21+00:00

    Hello, everyone!

    We apologize for the troubles you have to go through with the pop/hiss sound on your Surface Earbuds. We have raised this to our team internally. Your feedback is greatly appreciated and we will get back to you as soon as we get updates on this.

    Regards,

    Janette_Z

    Could you also please internally raise the hiss/pop issue on the Surface Pro 7, that I reported 6 months ago, and re-open my thread?

    https://answers.microsoft.com/en-us/surface/forum/all/intermittent-audio-pops-from-speakers-when-audio/38fa77d8-26b6-40f3-8188-0d6cafa7b7b0?auth=1

    https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-i5-8gb-audio-popping-and-crackling/b820909a-786b-4173-8b88-e20a09bca86f

    And the Surface Pen pressure staircasing issue on the Surface Pro 7, X, Laptop 3, that I also reported 6 months ago?

    https://answers.microsoft.com/en-us/surface/forum/all/surface-pro-7-pen-pressure-issues-with-palm/105fcbdb-0f05-4fde-a2df-804dfeafcb6e

    https://answers.microsoft.com/en-us/surface/forum/surfprox-surfdrivers/pen-pressure-staircasing-issue-when-touching-the/8c28cff4-0fb9-4ac3-8781-c22fa2ace98e

    https://answers.microsoft.com/en-us/surface/forum/all/surface-pen-staircasing-pressure-sensitivity-issue/d8b84085-d8b8-4ae1-a2dd-10100955369f

    Thanks in advance.

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