Hissing noise with new Microsoft Surface Earbuds

Anonymous
2020-05-14T14:59:04+00:00

I'm an early adopter - got them on the day of release.

There appears to be a glaring issue, and I wonder whether they're particular to only my pair.

Basically, whenever there is about to be sound played - such as unlocking of the phone, start of a phone call or music, white noise hissing appears, sometimes with a "pop" and then lasts about 2-3 seconds after the sound stops. Even if no sound is played, quick locking or unlocking of the phone results in a 3 second noticeable white noise hissing sound.

Please advise. Does anyone else experience this issue?

Surface | Surface Earbuds | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

49 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2020-07-23T03:59:59+00:00

    all applications. I am having it with Premiere Pro for video editing, same problem, watching video on web browser, same problem, Zoom or Teams, same problem... unless they can fix it with firmware update, I would hold off on it.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-07-01T23:39:29+00:00

    I agree... hopefully someone will make replacement ear tips with wings to help secure the fit.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-06-15T13:50:00+00:00

    Hissing noise, issue to get the full Office integration experience through Bluetooth LE

    Was this answer helpful?

    0 comments