Finger print sensor stopped working

Question

Finger print sensor stopped working

Anonymous

Finger print sensor stopped working, mobile having heating issues

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

Answer 1

Hello adr sai,

Welcome to Microsoft Community.

I understand the inconvenience this is causing you, so please allow me to directly talk to you about how to get in touch with Surface Duo Live support, who can help you troubleshoot this issue and, if necessary, create a service order.

Here are the steps:

Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

Type Surface Duo, press Enter, and click "Contact Support" at the bottom:

Select Technical Support and select Surface Duo, then click Confirm:

You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist