Surface Pro 3 stuck on Boot screen when docked

Anonymous

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen. I see the SURFACE logo but nothing else. I've let it run for hours with no resolution. This is not a random thing, but happens on every boot.

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work. I've also tried booting while docked with no peripherals attached and it still locks on the boot screen. I put another SP3 into the dock, and it boots fine. It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

0 comments

Answer accepted by question author

Anonymous

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

0 comments

Answer accepted by question author

Anonymous

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

Open Desktop
Swipe from right and select Settings
Choose Control Panel
Click on Windows Update
Select Check for Updates
Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

0 comments

118 additional answers

Anonymous

2015-10-28T16:10:19+00:00

Hi there,

Thank you for replying back. In a business environment, we would recommend contacting our business support. They will be your best resource to help you troubleshoot in a business setting.

Kind regards,

Clare
Was this answer helpful?

0 comments No comments
Anonymous

2015-11-29T09:56:05+00:00

Hi,

This morning my surface was again stuck in a splash screen. I have installed the hotfix a month ago but now when I checked the sam firmware version it says 3.9.750 and not the 3.9.450 that was included in the hotfix. Does this new version contain the fix for this issue?

Maybe another question but why even my surface tried to reboot itself middle of the night? I thought it was installing some updates but I don't see any recent updates in the update history.

This is quite annoying when the surface reboots middle of the night and can't then boot itself completely. Then I wake up to notice that my surface is on and the fan has run half the night.
Was this answer helpful?

0 comments No comments