Surface Pro 3 stuck on Boot screen when docked

Anonymous

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen. I see the SURFACE logo but nothing else. I've let it run for hours with no resolution. This is not a random thing, but happens on every boot.

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work. I've also tried booting while docked with no peripherals attached and it still locks on the boot screen. I put another SP3 into the dock, and it boots fine. It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

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Anonymous

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

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Anonymous

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

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Anonymous

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

Open Desktop
Swipe from right and select Settings
Choose Control Panel
Click on Windows Update
Select Check for Updates
Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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118 additional answers

Anonymous

2015-08-19T20:51:31+00:00

I am having the exact same problem. Stuck on Surface logo when external monitor plugged into the docking station mini-display port (I am using a mini-display to HDMI adaptor cable). When the cable is plugged directly into the SP3 mini-display port it works OK. Microsoft tech support sent me a new docking station but I am still having the same problem.

Has there been any updates on the "fix" from Microsoft?
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Anonymous

2015-08-22T06:37:49+00:00

i've been following this thread and another one ( http://answers.microsoft.com/en-us/surface/forum/surfpro3-surfhardware/surface-pro-3-stuck-on-boot-screen-when-docked/a94e9aa4-f2b7-496e-b62e-7c55f4fba70b?page=6&tm=1440224201813 ) for months as this has been an issue for my surface since the beginning: i can confirm that the behavior matches 100% the experience of DebWalker1000....I've tried with all kind of adapters and with a direct minidp to DP cable to no avail: there's no way to perform a cold start in the docking station if a monitor is attached to it through the minidp port of the docking station

As i didn't want to detach the surface from the docking station every time i had to boot up with windows 8.1 the workaround for me was just avoiding shutting down and using the "sleep" instead...with windows 10 among other things (yes, w10 has been a train wreck so far for my surface) sleep has become unreliable (in the sense that more than once after some hours i found the PC turned on again -apparently by itself- hung on the splash screen, hot and with the fan at full speed) so i couldn't use the old workaround anymore....i noticed though that cold boot problems while docked disappear if i connect my external monitor using the mini DP port of the surface instead of the one of the docking station...again this is less then ideal and not the behavior i expected when i shelled out about 2000$ (thanks euro/dollar conversion) for my surface but at least now i can safely shut down the pc and start it again (whoa! a pc that starts!).

I'm just curious...is there ANYONE in the world that's been able to use the docking station without issues? i mean...is there a magical adapter or a magical cable that REALLY works?
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