Surface Pro 3 stuck on Boot screen when docked

Anonymous
2014-11-29T20:31:52+00:00

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen.  I see the SURFACE logo but nothing else.  I've let it run for hours with no resolution.  This is not a random thing, but happens on every boot. 

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work.  I've also tried booting while docked with no peripherals attached and it still locks on the boot screen.  I put another SP3 into the dock, and it boots fine.  It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

Surface | Surface Pro | Performance and maintenance

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Anonymous
2015-08-27T16:51:29+00:00

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

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Anonymous
2015-02-10T17:02:26+00:00

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

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Anonymous
2014-10-29T00:58:12+00:00

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

  • Open Desktop
  • Swipe from right and select Settings
  • Choose Control Panel
  • Click on Windows Update
  • Select Check for Updates
  • Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-06-01T16:09:43+00:00

    Hello Michael T. Bunney ,

    Thank you for reaching out to the Surface community. You mentioned that when you docked your Surface Pro 3 it freezes; we recommend you torefresh the device while having the Surface attached to the docking station.

    Kind regards,

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  2. Anonymous
    2015-06-03T02:06:34+00:00

    This problem was finally fixed when I had Microsoft send me a replacement SP3.  At first they thought it was the docking station, so they send me another one.  When that didn't work, they said the replacement docking station was also part of a bad batch.  Finally, when the replaced the SP3, the problem went away.  Hope this helps. 

    I had the same issue.

    3 replacement sp3's 1 replacement dock later, seems like it might have resolved, but I'm also thinking that there was some software I was using that wasn't helping.  My SP3 would get BSOD (without my realizing it) and force the CPU into the BIOS screen.

    Since receiving my replacement dock on Saturday, and removing the software that my IT guy recommended removing (just in case it was causing the issue), it seems like I don't have the issue anymore.

    I don't know if I want to go through the hassle of getting another replacement, but it was comforting to see that I wasn't the only one, as there have been multiple threads discussing the SP3 crashing when docked and connected to an external monitor.

    I've been so looking forward to the SP3 being a replacement for a dying laptop, but that 10 year old laptop is still proving to be more reliable than even the SP3, even though I'm determined to make it work and really have no choice since I'm out of the return period to get my money back from where I originally purchased.

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