Surface Pro 3 stuck on Boot screen when docked

Anonymous
2014-11-29T20:31:52+00:00

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen.  I see the SURFACE logo but nothing else.  I've let it run for hours with no resolution.  This is not a random thing, but happens on every boot. 

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work.  I've also tried booting while docked with no peripherals attached and it still locks on the boot screen.  I put another SP3 into the dock, and it boots fine.  It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

Surface | Surface Pro | Performance and maintenance

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Anonymous
2015-08-27T16:51:29+00:00

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

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Anonymous
2015-02-10T17:02:26+00:00

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

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Anonymous
2014-10-29T00:58:12+00:00

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

  • Open Desktop
  • Swipe from right and select Settings
  • Choose Control Panel
  • Click on Windows Update
  • Select Check for Updates
  • Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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  1. Anonymous
    2015-02-19T09:38:32+00:00

    Split from this thread.

    Similar problems here too...

    Yes, having very similar issue here.

    Had Surface Pro 3 about 3 months. Happened once (screen freezing on boot at 'Surface' screen) only on day one, OK forgiven.

    Bought docking station about 1 - 2 weeks ago and happens every time now. Each morning i press the power button to fire it up and it just freezes with 'SURFACE' on the screen. Have to hold down the power button for ages to start again.

    I now have a work-around but it's very irritating. I remove the power cable from the back of the docking station and after it's booted reinsert it and everything works fine.

    Any solutions greatly appreciated. 

    I have done all the available updates.

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  2. Anonymous
    2015-02-26T15:13:39+00:00

    Similar problems here too...

    Yes, having very similar issue here.

    Had Surface Pro 3 about 3 months. Happened once (screen freezing on boot at 'Surface' screen) only on day one, OK forgiven.

    Bought docking station about 1 - 2 weeks ago and happens every time now. Each morning i press the power button to fire it up and it just freezes with 'SURFACE' on the screen. Have to hold down the power button for ages to start again.

    I now have a work-around but it's very irritating. I remove the power cable from the back of the docking station and after it's booted reinsert it and everything works fine.

    Any solutions greatly appreciated. 

    I have done all the available updates.

    It seems like i'm having the same issue as you guys also.  When docked and booted up, I could never get past the Surface screen.  Unless I undock it, power it on and dock it again to work properly.

    Any fix for this as of yet?  I'm debating whether I want to keep my docking station at this moment.

    Edit:  

    I ended up restoring my surface to factory settings, doing all the windows update, and having the latest firmware 1/15/2015 and it's still a problem.

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