Surface Pro 3 stuck on Boot screen when docked

Anonymous

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen. I see the SURFACE logo but nothing else. I've let it run for hours with no resolution. This is not a random thing, but happens on every boot.

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work. I've also tried booting while docked with no peripherals attached and it still locks on the boot screen. I put another SP3 into the dock, and it boots fine. It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

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Anonymous

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

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Anonymous

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

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Anonymous

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

Open Desktop
Swipe from right and select Settings
Choose Control Panel
Click on Windows Update
Select Check for Updates
Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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118 additional answers

Anonymous

2014-12-08T11:03:25+00:00

Hi Paula,

Update firmware and device driver updates from windows update (Control Panel). It should fix your problem.

Regards,

Amit
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Anonymous

2014-12-14T20:32:26+00:00

I have the exact same problem Paula Dunne 52 concisely described. I spoke with a MS support tech and he advised I reset my SP3 back to factory and then reinstall all the updates and see if it resolved the problem. I did this - a complete wipe and OS reinstall using the built in Windows 8.1 recovery settings and then installed all the updates available on Windows update. And the result was the same behavior - SP3 won't boot while in the Docking station, but boots fine outside of the dock.

However, I've narrowed whatever is causing this to the monitor and/or mini display adapter which is connected to the dock (I-Inc 25-inch monitor, generic mini display to HDMI adapter). Interestingly, if I attached the same MD adapter/monitor directly to the SP3's port, even while in the dock, it will boot up from a powered-off state.

Hope that helps (now I have a lot of software to reinstall on my SP3 ...)
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