Surface Pro 3 stuck on Boot screen when docked

Anonymous

My SP3 boots fine and acts normally when not docked, but when I dock the computer and boot the computer hangs on the boot screen. I see the SURFACE logo but nothing else. I've let it run for hours with no resolution. This is not a random thing, but happens on every boot.

Please do not ask me to check for latest updates... I've obviously checked for any and all updates, including optional updates.

I can boot the SP3 and then dock it and all peripherals work. I've also tried booting while docked with no peripherals attached and it still locks on the boot screen. I put another SP3 into the dock, and it boots fine. It appears there is something corrupt with the SP3 having the problems, but there are no device problems or other issues that I can find.

A recent KB was posted with the fix:

https://support.microsoft.com/en-us/kb/3087655

My devices work great now.

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Anonymous

Hi all,

Please see here and keep us updated.

Kind regards,

Clare

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Anonymous

It appears a recent firmware update has fixed the problem... it's at my fathers house, but he has not complained about it of late.

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Anonymous

Hello jwu5062,

Given the issues you have described here, we recommend trying a reset and then installing all updates for the Surface again with your devices attached (i.e. monitor and Docking Station ). Before doing this, please backup any files you want to save, as a reset will erase your memory. You could consider doing this with external media such as sd cards, or you could use OneDrive to keep your files safe. This guide has more information about how to perform a reset. After the reset, search for all updates in Control Panel, even if your computer automatically finds and installs updates, check again in Control Panel after it is complete. This is how:

Open Desktop
Swipe from right and select Settings
Choose Control Panel
Click on Windows Update
Select Check for Updates
Restart your Surface and check for updates again.

If resetting and installing all updates does not resolve this issue, we recommend that you reach out to our Assisted Support team for further assistance. You can contact them through this site.

Please let us know if you have any other questions or problems.

Best Wishes,

Zack_T

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118 additional answers

Anonymous

2015-08-14T22:12:36+00:00

When my Surface Pro3 is in the docink station it will not startup.

It hangs after it shows Surface on the screen and will not come out of that state.

I have to take it out of the docking station, switch it off and back on and the redock it.

I tried the solutions I found in the community (like looking for updates) but nothing seems to help.
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Anonymous

2015-08-13T04:31:52+00:00

Hi Susan! I did give you my info several weeks ago and never hear back . . . ?

I finally returned the VGA/DVI monitor I had purchased with the SP3 and exchanged it (on order) for an HDMI monitor. AND I purchased a Microsoft Mini Display to HDMI port adapter.

My new monitor has not arrived but I will post on the success or failure of this option once it arrives.

It would sure be nice if Microsoft would get up to speed on this issue and tell people what they need to run their SP3 in their docking station. What a pain. It would save them a bunch of money too since they sent me a new warranty docking station because mine was 'defective' except that it did the same no boot as the first one.

Will post again soon. Deb
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