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Dear Microsoft,
I had surface studio with SN: ********
when I upgrade BIOS, then can not load to Windows. i tried to setup windows again many time but did not see Hardisk
Can you help to support me
Thank
Victor
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
.I suggest logging into your Microsoft live account under your devices you should see your Surface Studio device serial ..
go to the image download wizard
https://support.microsoft.com/en-us/surface-recovery-image
choose the latest, you might get an error because it is an older version, but it should just rool it back.
Can you send me some steps to restore from Image?
.I suggest logging into your Microsoft live account under your devices you should see your Surface Studio device serial ..
go to the image download wizard
https://support.microsoft.com/en-us/surface-recovery-image
choose the latest, you might get an error because it is an older version, but it should just rool it back.
Even though you should be able to restore with the 1804 image it is obvious something is stopping you from completing the install wizard.
My suggestion is to make a fresh install using the windows 10 installer and then install all the drivers seperately .. (nvidea experience) etc ..
https://www.microsoft.com/en-gb/software-download/windows10
https://www.nvidia.com/en-gb/geforce/geforce-experience/download/
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
Use another machine to flash the image onto a thumb drive.
It's disgusting that Microsoft surface recovery images are borked, but sometimes you have to work around incompetance.
Hi Dom,
it is work. do you have link to load new Image file can restore?
Thank
Victor
Even though you should be able to restore with the 1804 image it is obvious something is stopping you from completing the install wizard.
My suggestion is to make a fresh install using the windows 10 installer and then install all the drivers seperately .. (nvidea experience) etc ..
https://www.microsoft.com/en-gb/software-download/windows10
https://www.nvidia.com/en-gb/geforce/geforce-experience/download/
https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html
Use another machine to flash the image onto a thumb drive.
It's disgusting that Microsoft surface recovery images are borked, but sometimes you have to work around incompetance.
Hi Steven,
It did not work on my case wiht UEFI Version below. can you check again from Microsoft Site
Note:
