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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
So, I have run the surface diagnostic toolkit in hopes that it would have solved the problem, but it kept persisting, i have been a loyal customer to Microsoft as they produce some of the best products, but now I am quite disappointed with this new top of the line device that seemed to be a one of a kind type. it would mean a lot if the Microsoft surface pro team could find a solution to this problem so that it does not affect the well built reputation of Microsoft.
For now I took a screenshot of the reliability history hoping it could help.
I'm having the same issue - the surface randomly shuts down when on battery. I have tried Surface Diagnostic Toolkit and nothing appears. I have also changed the Power & Sleep settings shown above with no luck. Unchecked fast startup - but sill have the issue.
I'm having the same issue - the surface randomly shuts down when on battery. I have tried Surface Diagnostic Toolkit and nothing appears. I have also changed the Power & Sleep settings shown above with no luck. Unchecked fast startup - but sill have the issue.
My nww Surface Pro 7 did this, after adjustment, but after I signed this one up for Insider builds, the update fixed it and I haven't had a problem since.
I am also experiencing the same issues, and I received my Surface Pro 7 at Christmas.
At first it was fine, but in the last 3 weeks it shuts down randomly when I am in lectures (not plugged in) at home (plugged in).
Once it also had a flickering screen and I had to manually shut it down by holding the power button.
I've changed all of the sleep settings and run the Diagnostic tool kit and neither have helped.
I really want this issue to be solved as it's such a great device otherwise.
Here is a screenshot of reliability monitor:
