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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Ugh. i was feeling hopeful for a while there. Guess not. I did install both, however. I think I must've installed the older one first because I didn't get any notice about a newer version. And I had it on for over a half hour last night, unplugged with no shut downs. Not sure about battery level. Guess I'll see.
Just as a follow up to my earlier post, I just let the battery drop to 79% and walked way for a few minutes and came back. No problems, it was exactly where I left it.
I would encourage some other folks to try to see if the 80%-89% window is a problem for you too.
Edit: It's just happened to me another two times since I made this posting. These two times it happened when my battery was somewhere between 45% and 60%. So it looks like this problem has not been solved with the addition of the firmware file (520 mb). Like I said, I wasn't able to install the 410 mb file because it said there was a newer version of the firmware already installed.
Yeah so i just got home and started up. Was at 85 battery. Browsed the internet with chrome for a few minutes and all was good. Battery went down to 84. Didn't touch keyboard for about a minute and automatic shut down. Didn't have to long press power button to start back up like i usually do. Just a short press and started up. Now I'm sitting here not touching keyboard or screen at all while I'm going this whole post on my phone. Got to this point and screen went black. And had to long press power to turn it back on. Back to being aggravated. Firmware update didn't work. Obviously MS has no clue how to fix this issue so i know I'm in for more aggravation with sending it back to them and then getting it back and it's still not fixed. Never again Microsoft.
Absolute bummer.
I have had two instances in the past few minutes where I stop using the device and after a couple minutes the screen brightness goes up to 100% and the device freezes. I have to hold the power button down for 20 seconds to get it to shut off and then reboot.
So basically one of two things happens: (1) the device just straight up turns off and screen goes black, and it boots up quickly when I hit the power button again; or (2) the brightness goes up to 100% and then the device is frozen completely until I hold the power button down and then reboot the device.
I just bought this SP7 two weeks ago, so I'm guessing I need to get a formal complaint filed or something just so that I don't lose the ability to get a replacement device or something? I haven't even looked into it yet because I was hoping it's not that the unit is faulty (just a software issue that would be fixed). As of right now, I'm not so optimistic.
