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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
which exact firmware update fixed this (check settings, updates, view history)?
I got the updates from here:
https://www.microsoft.com/en-us/download/details.aspx?id=100419
When you click on DOWNLOAD, there are 2 files. I downloaded both and installed both. Ironically, my Surface
shutdown in the middle of one of the installs, but I powered back on and had to uninstall the update (I guess it
installed some of the update) then reinstalled it. Like I said, I'm still holding my breath and hoping it's a fix.
Hello
Barb, I downloaded and installed the checked Version of the firmware Update from the Microsoft Page.
I don't think that these firmware updates resolve the problems. It seems to become a little bit better but the issue still exists.
The updates were installed on my device before I had posted here on februrary beginning.
I'm not sure but I have the feeling that these random shutdowns mainly occure when the the battery is in range of 80 to 89 percent of charge.
So I installed the firmware in the picture above that was the 520 mb version. When that one was installed, the other one I had also downloaded that's about 410 mb said that there was a newer version already installed (presumably the 520 mb file), so it didn't install the 410 mb version of the firmware. Fine.
I had my SP7 plugged into power the whole morning while I was doing this stuff. So I unplugged at 100% battery and let it sit for 1 minute. No issue. 2 minutes. No issue. 5 minutes. No issue.
I'm thinking "problem solved!"
I just got to a coffee shop to get some work done. I'm not plugged in. I stop engaging with the computer for less than a minute to order my coffee, and it shuts down. I checked the battery and it was at 88% battery when I booted back up.
So there may be some validity to the 80%-89% range being a problem.
