Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-02-19T16:58:18+00:00

    This solution seems to work!! I downloaded the latest firmware update. After the update my Surface runs without any random shut downs! If it shut down randomly in the next days I will write it down here.

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  2. Anonymous
    2020-02-19T17:00:14+00:00

    Hello Barb, I tried the solution of FrankPastore (see below). It works! No more randomly shut downs since the latest firmware update so far.

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  3. Anonymous
    2020-02-19T17:14:05+00:00

    This solution seems to work!! I downloaded the latest firmware update. After the update my Surface runs without any random shut downs! If it shut down randomly in the next days I will write it down here.

    Fingers crossed bro!  If it works, MS should hire our IT guy!  I'm still holding my breath with it though.  I gotta wait till i get home tonight to check it again.  I lost a lot of confidence with this product.  Good luck to all with the issue.  Hopefully this is a permanent fix.  And likewise, if I get any shutdowns I'll come back and post.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-02-19T17:31:33+00:00

    which exact firmware update fixed this (check settings, updates, view history)?

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