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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
I tried all that. Didn't help. I returned mine and bought something else - not worth any more hassle.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
It's now December 2020, and I've done every Windows update that I've been prompted to do. The problem continues to occur. Surface Pro is an unfinished product. Why release an unfinished product? There are a whole bunch of other bugs too. Never buying this **** again.
There is little doubt that Microsoft is incapable of solving this defect short of a class action lawsuit which only really helps the lawyers. My solution, don't buy anymore Microsoft hardware. Lenovo makes some truely awesome devices that are trouble free and have excellent worldwide support for those that are international travelers. Not sure what Microsoft's problem is but in addition to this hardware fail they are shooting themselves in the foot with the release of a new XBox gamming console that is now on short supply, with expected delivery dates in January at the earliest... making for a generation of children to associate Microsoft with disapointments come Christmas monring.
I had the same problem like you. Try to deactivate "Intel Turbo Boost" on your device. This solved the problem on my device permanently (but will reduce performance in some cases).
