Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-10-13T12:52:08+00:00

    Is there a fix for a Surface 3 Tablet?  It is three months old and just randomly shuts down.

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  2. Anonymous
    2020-10-12T21:24:57+00:00

    well it seems like you don't have to say anything usefull either

    Right, I have nothing to say about your SP4.  This thread and my replies are about the SP7, specifically the SP7 with i7 processor.  

    I again suggest that you start your own thread about the trouble you have with the SP4, or search to see if it has previously been discussed which is highly likely given the age of your machine.

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  4. Anonymous
    2020-10-10T15:10:23+00:00

    What about the 4, why not start your own thread about the 4.  This thread is about the current garbage 7 not the four year old 4.  

    It is impolite and unhelpful to the op and others to try to hijack someone elese tread with your problem about a different device. You have now tried it twice and there is a reason why you have been ignored.

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