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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Hi All,
Well after a little more than a week since starting this thread, I've received my replacement Surface Pro 7 from Microsoft and did the following that was presented as a potential solution:
"I've fixed it on my SP7 i5/8G/256G by installing the Intel Graphics Command Center from the Microsoft Store, opening it, going to System>Power>Panel Self Refresh and turning it off for both "On Battery" and "Plugged In"."
I've had my replacement Surface Pro 7 for about a day now, and it has NOT shut down on its own since taking these steps. It was previously shutting down literally everytime it sat idle for about 30-40 seconds...dozens of times each day before I'd give up and just turn it off.
I Think I found the problem
I chosed option 1 and then 1 looked in the energieplan to the details and there i see theres a butten that says power off the hard drive and there i put in 9000 minutes and know its working for me
Attached is my diagnostic screenshot. I really hope this issue is resolved soon.
I've been having the same issue, it's a huge nuisance. I love my surface pro 7, but if this does not get fixed soon I'm looking at returning and getting a different computer. As a student, this type of issue is detrimental to my learning.
