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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Omg, same issue here, I bought mine just last month. Random shutdown and once shutdown, it won't turn on immediately (I tried to hold the power button or power button + volume up button for longer than 30s).
So frustrating, I hope it is not a hardware issue :(
I could see that this thread started in December 2019 so 3 months has passed :(
Following 3 shutdowns in 15 minutes, I've tried "Option 4" quoted several times in this post and had stable operations for about 2.5 hours since then. Doesn't seem to be a "cons" to this one as far as I can see so far.
I am facing the same issue and itss so upsetting to be honest , changed all power plans and still we feel so helpless
The problem commenced 3 months ago- The Facial Recognition failed to work when the computer screen went dark. I heard the sound that the system was active but the screen did not display. Only after plugging into a second screen was the display visible on the second screen. So I switched it off facial recognition and use a PIN entry thinking it was the facial signin issue. The problem is not with the Facial recognition
My device goes to sleep when in battery mode. The problem is when i press ON button at the top I can hear the device 'ding' but cannot see the screen. It stays blank. Even when I plug into the power i cannot see the screen. Randomly I am moving the tablet and trying different positioning and then a flash of the screen would appear and then disappear? very strange, and today, the same thing happened and i can only see a faint outline of the sign in screen maybe 5% brightness and difficulty to see to enter the pin. I tried 10 times pressing the ON button to try to get a brighter screen so that i can log in.
Why does the ON button not awaken the tablet with a bright screen? the battery is full and not discharged
