Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-04-18T13:51:06+00:00

    Ok... some updates here. 

    I've decided to try reinstalling windows as advised by Microsoft support. It's quite a troublesome thing because U need to back up your files and boot your surface. 

    After reinstalling, I've tried downloading the Intel Graphic Command Center and off the  panel self refresh for both on battery and plugged in, as suggested by comments 👍��

    Seems to be working fine for now. 

    Will update if i have any shutdown or crashing issues again. 😊

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  2. Anonymous
    2020-04-18T13:35:03+00:00

    Awesome idea with posting these options every so often to make it easier for those experiencing the issue. I myself used option 1 which i did back in mid February. Haven't had a problem since. My wife is now using the surface for 10 straight hours a day while she's working from home and still no issues. I dare not screw things up so I'll just leave it like this until there's an issue if one ever comes up, but what are the down sides of this option? I haven't been inconvenienced with any that i know of. Also, this Surface 7 Pro issue and this forum are getting noticed and mentions in tech website articles. The more pressure that's put on MS to fix it with an official remedy, the quicker it'll happen i think. Thanks again for the post.

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  3. Anonymous
    2020-04-18T12:08:17+00:00

    some thoughts/observations:

    its crazy that microsoft is still selling this defective product to unsuspecting buyers! but not surprised. perhaps we need some regulation that requires products to stop being sold when there is an open defect/bug that is not resolved.

    does microsoft sell any hardware products that are without significant defects/bugs?

    this issue was reported in december and remains unresolved? not bad because i have been chasing microsoft on some surface book 2 issues for over 18 months! good luck!

    my opinion: sell, buy something non-MS.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2020-04-18T10:35:58+00:00

    Yesterday it updated to Windows 10 version 2004, and now that happens virtually every time it goes to sleep

    Then you have joined the Windows Insider Preview Release Ring as 2004 is not yet
    released to production.

    You need to report this using the Feedback Hub App and also in the Insiders
    Forum.

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