Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-02-10T17:17:29+00:00

    I'm erxperiencing these issues, too.

    When on battery the Surface Pro 7 is randomly shutting down unproperly with critical event-log entry, "Kernel-Power, ID 41" after a restart.

    Also sometimes the Surface is hanging up with a turned off screen and the Fn-Led on the Type Cover is lighting.

    But it's not accepting input's anymore wheter from the Type Cover nor the power button.

    Only holding the power-button  for a long time to "hard" shutdown helps.

    All available Surface Updates and Firmwares and drivers had been installed.

    mee too have this issue ..

    surface pro 7 if with battery power is randomly shutting down just like Base1ne ..

    does anyone can solve this problem?

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  2. Anonymous
    2020-02-10T14:49:15+00:00

    I'm erxperiencing these issues, too.

    When on battery the Surface Pro 7 is randomly shutting down unproperly with critical event-log entry, "Kernel-Power, ID 41" after a restart.

    Also sometimes the Surface is hanging up with a turned off screen and the Fn-Led on the Type Cover is lighting.

    But it's not accepting input's anymore wheter from the Type Cover nor the power button.

    Only holding the power-button  for a long time to "hard" shutdown helps.

    All available Surface Updates and Firmwares and drivers had been installed.

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  3. Anonymous
    2020-02-10T13:26:20+00:00

    I am also experiencing the same issues, and I received my Surface Pro 7 at Christmas. 

    At first it was fine, but in the last 3 weeks it shuts down randomly when I am in lectures (not plugged in) at home (plugged in).

    Once it also had a flickering screen and I had to manually shut it down by holding the power button. 

    I've changed all of the sleep settings and run the Diagnostic tool kit and neither have helped.

    I really want this issue to be solved as it's such a great device otherwise.

    Here is a screenshot of reliability monitor:

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  4. Anonymous
    2020-02-09T22:32:24+00:00

    I'm having the same issue - the surface randomly shuts down when on battery.  I have tried Surface Diagnostic Toolkit and nothing appears.  I have also changed the Power & Sleep settings shown above with no luck.  Unchecked fast startup - but sill have the issue.

    My nww Surface Pro 7 did this, after adjustment, but after I signed this one up for Insider builds, the update fixed it and I haven't had a problem since.

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