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If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.
UPDATE:
After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues. I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.
The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey Everyone,
A fix is now available for the unexpected device shutdown through Windows Update:
Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history
Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history
Thanks,
BryanH [MSFT]
Do you get the impression it is mostly recently purchased devices, or is it a new thing that a lot of customers are being afflicted by regardless of how long they have had the device? Or is there no discernible pattern? Or has it been going on for a while, and it is just new to me because, the SP7 is?
Because based solely on this thread it seems like recently purchased devices. But I have done no digging whatsoever.
I hope Microsoft engineering is reading this forum. There are plenty of
customers afflicted with this random shutdown issue and no real acknowledgement
that they know the cause.
Pretty much every time it has shut down unexpectedly, I get (41) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Though this is just after rebooting, so it doesn't really give any details about the cause of the problem.
Those are the only critical errors I have in my log, at every reboot.
Just before the shut down, I do have a warning event, two back to back actually for (701) Power Manager has not requested suppression of all input (INPUT_SUPPRESS_REQUEST=0)
Those seem to pop up just a couple minutes before the shutdown actually occurs, that is the only thing I notice to be regularly happening just before the shutdown, that is categorized other than information.
I'm also curious if there are any critical errors in Event Viewer and what the
details are for those.
