Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-03-01T17:26:10+00:00

    Hi, Same issue . Purchased a new Surface Pro 7 8 GB /128 and this system shuts down randomly disrupting my work. 

    Very disappointed with it. Hence decided to return it. 

    Enclosed screen shot of same based on recommendation provided in this post. See how the red alerts are received post shutdown. 

    Two days of usage and not able to see any resolution of software. Despite checking in latest software check and ensuring power settings are correct. 

    Hope Microsoft recognizes this issue and tests the product completely before getting to customers. 

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  2. Anonymous
    2020-03-01T07:32:48+00:00

    Hi,

    I purchased Surface Pro 7 and facing the same issue. Abrupt shutdown. 

    Appreciate if we can get some response on resolution.

    Thanks,

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  3. Anonymous
    2020-02-29T19:42:53+00:00

    Update

    Not Working... Sadly.

    After using it in the afternoon for 5 hours plugged in, I decided to give it a try on battery mode, my device shut down 2mins and 20secs after inactive.

    Then, I start the device again, without using the arc mouse, it shut down 13mins after inactive...

    In summary, with or without the arc mouse, the device will automatically shut down on battery mode if inactive for a while.

    I am going to the Microsoft and ask for a replacement for sure tomorrow.

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  4. Anonymous
    2020-02-29T15:11:59+00:00

    I'm trying your suggestions today . I have 7 days to return to seller.  So if none of this works by this week, i will be exchanging for a different one.  It will be another MS Surface 7 , lol. 

    When plugged in , I HAVE NO ISSUES! She wakes up from sleep with a mouse wiggle and if i am gone for an extended period of time will quickly startup from a short start button press. (Meaning :  she didn't completely shutdown , lock up , or overheat.)

    I'm not able to use my keyboard or arc mouse when unplugged , which isn't a HUGEEEE deal for me ( I take notes via pen .)  However ,Writing a paper for school is another story ; the keyboard is way more efficient .

    Aside from that my only other complaint is the onscreen keyboard appearing when i need it .  I'm absolutely in love with this device besides , so i reallllly hope there is a fix for us all.  

    Ill try to keep you updated on my progress.

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