Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-03-12T12:31:29+00:00

    I would have been keen to try the Intel graphics command centre fix but instead Microsoft just replaced my surface. Interested to hear if the fix worked for anyone else!

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  2. Anonymous
    2020-03-11T20:28:27+00:00

    Hello.  The steps you suggested using the Intel Graphics Command Center solved the problem for me.

    Thanks for posting!

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  3. Anonymous
    2020-03-09T19:28:52+00:00

    Return it with original packaging and ask for a new one! Hope for the best that the new one works....

    I brought mine back to the store today, they have a policy that they try to repair (change) it three times, and if still not working I can return it for good and get my money back.

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  4. Anonymous
    2020-03-03T07:14:09+00:00

    I agree, i've been watching this thread as well. Everyone who experiences this problem or blue screens should just have microsoft replace their device. If it was a software problem, it should have been fixed with an update. OP should mark a reply with "return device" as the answer.

    I gave up and just opted to call customer service and request a replacement. Hopefully all goes well and i get my replacement with nothing wrong with it.

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