Surface Pro 7 shutting down randomly

Anonymous
2019-12-20T02:39:27+00:00

If the device stays idle for a minute it directly shuts down. I have checked all the sleep and power settings and that's not an issue. I see this was an issue in previous versions too. **Any fix?**There are some answers to this which might have worked for some (marked as answer), but definitely not for everyone. If you face it, I strongly recommend returning it as the stress during this whole process is ridiculous and not worth it.

UPDATE:

After going through returning and rebuying 4 surface pro 7 devices (thanks to Costco). I decided to ditch it. The worst part is that Costco has essentially banned me from buying any laptops from them, even though I repeatedly told them that the devices were having issues.  I just loved the device for its utility and I really wanted it to work out. Microsoft and Costco should beashamed** of this.

The first 3 devices were returned in <1-2 months. The 4th one stayed longest (3 months), not because it was perfect but because of the pandemic. I loved the device in general. I was hoping I would not have problems with the 4th device. I did not have the random shutdowns but I started having

  • sudden blue screens with faulty_hardware error
  • the display would just temporarily turn off even though the machine is working(happened during a zoom call, when they could still see and hear me but my screen was black)
  • The s creen had a 2cm square with distorted pixels (picture), out of the blue while I was working. It went back to normal automatically 
Surface | Surface Pro | Display and screen

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-06-30T19:12:55+00:00

Hey Everyone,

A fix is now available for the unexpected device shutdown through Windows Update:

Surface Pro 7 June 2020 update, https://support.microsoft.com/en-us/help/4526363/surface-pro-7-update-history

Surface Laptop 3 with Intel processor June 2020 update, https://support.microsoft.com/en-us/help/4526150/surface-laptop-3-update-history

Thanks,

BryanH [MSFT]

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  1. Anonymous
    2020-05-18T18:24:11+00:00

    After implementing Option #4 I've worked a whole day on battery without any issues. So definitely works for me.

    This is a life savor!!!!

    Thanks,

    Ruud

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  2. Anonymous
    2020-05-18T08:26:42+00:00

    I also have this problem or at least a variation of it in my week old SP7.  More than once I have left it idle while connected to the surface dock (the surface is my personal computer on my work desk).  When I try and wake it I find that it's really hot and won't power on.  As far as I can tell something is running when it should be idle which has drained the power and shut it down.  In addition to this I also get random reboots.

    I have just tried fix 4 - switch of panel self refresh in the Intel Graphics Command Center - to see if that helps.  Fingers crossed.

    There should really be a fix for an issue this fundamental with a device that's been out for almost a year.

    I haver had this problem with my Surface Go 1.  That thing was like a slow rock with a small battery.  Solid, dependable and frequently in need of charging.

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  3. Anonymous
    2020-05-08T22:02:05+00:00

    Good ol' #4. Quick and easy fix, thank you!

    very nice! thanks for sharing

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  4. Anonymous
    2020-05-08T09:12:59+00:00

    Good ol' #4. Quick and easy fix, thank you!

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