Surface Book 3 Brightness dimming on dark and light screens

Anonymous
2020-05-25T21:49:32+00:00

UPDATE 3:

Hey guys, I have updated to version 2004, allowed time for more updates that came through, and the issue seems to be gone. Not sure which update actually fixed this... Overtime it seems to have stopped doing this. I have been waiting for a bit before posting on here to make sure, and it hasn't reappeared. In the Intel Command Center, the power savings and adaptive brightness are still off. Has anyone else experienced a fix in this issue? Of course there are some new bugs with the 2004 update(Screen flickering), but I'm sure those will be fixed soon!

UPDATE 2

I had found a fix to this problem. Update to Windows Version 2004, then do the Intel Command Center trick, and it worked. However after updating the computer again the next day, it was back to the same issue. Intel Command Center doesn't turn it off anymore. The problem still persists.

UPDATE:

I tried detaching the screen to detach from the Nvidia drivers as they seem to be in the keyboard part of the system. The brightness issue was still there so this may rule out the Nvidia driver being the problem? Not quite sure the internals though so this could be wrong. 

Hello! I just got a new Surface Book 3 and noticed that the brightness changes by itself. I turned off the setting in the Display section that changes it when the lighting conditions change, and that solved that. 

Now to the real problem: Whenever I open a primarily dark colored screen, the brightness goes down. When I open a primarily light screen, the brightness goes up.

You can imagine that this is a horrible feature for pretty much anything you are trying to do. (ex; using multiple tabs, playing a video game, editing photos and zooming in on details, etc.) If the brightness is turned all the way up then a white background screen is way too bright. If it is all the way down and you look at a dark screen? It is so dark it's pretty much turned off. 

This is My SBook Model:

Surface Book 3

i7 256GB, 16GB RAM

Intel Iris Plus Graphics+Nvidia 1650

This is what I have tried:

  • Installing the Intel Command Center and disabling both the adaptive brightness feature and the display power saving feature.
  • Uninstalling and reinstalling the latest Intel driver(worked for a bit, then started back up)
  • Disabling the Intel driver then re enabling it.
  • The Nvidia control panel only has 3D video options so that won't help. (I have heard people saying that you can disable this feature in the Nvidia control panel, if it were an option)
  • Contacting Microsoft Support and going through that whole process(They did everything I did above and a Windows Diagnostics Tool Check which resulted in "No errors being found."
  • Attempted to uninstall and reinstall the Nvidia drivers but wan't able to.

Has anyone else had this issue? I found lots of forums online for it and tried what they suggested, but that didn't work. I know most brand new products usually have quirks like this out of box but if someone has an answer I would love to hear it! 

Thanks!

Surface | Surface Book | Display and screen

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  1. Anonymous
    2020-06-21T19:54:52+00:00

    Just been playing around and the problem still occurs even with all the 4 sliders turned off in the Intel app

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  2. Anonymous
    2020-06-21T19:59:01+00:00

    This still doesn't solve it for me.  On battery, open a dark app, the screen slowly darkens (its actually like it takes on a different WB or gamma, I'm not sure its actually darkening)

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  3. Anonymous
    2020-06-21T20:12:03+00:00

    Just to add to this.  I think its more than WB or gamma.  Its actually changing the contrast as well.  Its as if its trying to do really bad HDR very slowly per app.  I've played with the HDR settings and nothing there makes a difference either unfortunately.

    Please all also log this in the Windows 10 Feedback Hub.  I have logged it, but the more people that complain the more likely it will be looked at.

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  4. Anonymous
    2020-06-21T20:18:42+00:00

    More to add.  It doesn't matter if you force an app to use the dGPU or the integrated Intel GPU - problem occurs with both.

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  5. Anonymous
    2020-06-22T04:45:59+00:00

    Hi all, please try this and let me know if it works.  I'm not sure if it is working on my SB3, or if my eyes are now just tired.  Open up the Color Management Control Panel control (Press Start and type in color and you'll have the Color Management Control Panel item come up).

    In there change the default profile for the Display Surface Panel to sRGB (the default is Enhanced)

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