Hey, you said "until now?" Was yours fixed?
Unfortunately, No. I'm on latest version of firmware update and this issue still exists. This problem immediately occurred once I unplugged the charging cable.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
UPDATE 3:
Hey guys, I have updated to version 2004, allowed time for more updates that came through, and the issue seems to be gone. Not sure which update actually fixed this... Overtime it seems to have stopped doing this. I have been waiting for a bit before posting on here to make sure, and it hasn't reappeared. In the Intel Command Center, the power savings and adaptive brightness are still off. Has anyone else experienced a fix in this issue? Of course there are some new bugs with the 2004 update(Screen flickering), but I'm sure those will be fixed soon!
UPDATE 2
I had found a fix to this problem. Update to Windows Version 2004, then do the Intel Command Center trick, and it worked. However after updating the computer again the next day, it was back to the same issue. Intel Command Center doesn't turn it off anymore. The problem still persists.
UPDATE:
I tried detaching the screen to detach from the Nvidia drivers as they seem to be in the keyboard part of the system. The brightness issue was still there so this may rule out the Nvidia driver being the problem? Not quite sure the internals though so this could be wrong.
Hello! I just got a new Surface Book 3 and noticed that the brightness changes by itself. I turned off the setting in the Display section that changes it when the lighting conditions change, and that solved that.
Now to the real problem: Whenever I open a primarily dark colored screen, the brightness goes down. When I open a primarily light screen, the brightness goes up.
You can imagine that this is a horrible feature for pretty much anything you are trying to do. (ex; using multiple tabs, playing a video game, editing photos and zooming in on details, etc.) If the brightness is turned all the way up then a white background screen is way too bright. If it is all the way down and you look at a dark screen? It is so dark it's pretty much turned off.
This is My SBook Model:
Surface Book 3
i7 256GB, 16GB RAM
Intel Iris Plus Graphics+Nvidia 1650
This is what I have tried:
Has anyone else had this issue? I found lots of forums online for it and tried what they suggested, but that didn't work. I know most brand new products usually have quirks like this out of box but if someone has an answer I would love to hear it!
Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hey, you said "until now?" Was yours fixed?
Unfortunately, No. I'm on latest version of firmware update and this issue still exists. This problem immediately occurred once I unplugged the charging cable.
I have exactly the same issue...
It is very annoying when i use photoshop.. or everything else...
Edit : Ok i did not try the Intel Graphics Command Center app from the Microsoft Store and maybe it looks like it resolve the problem.
Update : Sorry, but the issue is still here... Even when i disable the "Display Power Savings" from the Intel Graphics Command Center...
Is somebody fixed the problem??
...it becomes tiring...
I've just turned off all 4 of the sliders under the Intel Graphics Command Center/System/Power and I think its now stopped changing the brightness/backlight/WB whatever its doing. Will monitor
Is somebody fixed the problem??
...it becomes tiring...
I turned off the "automatically change brightness" and it works, though I have to manually change the brightness when need.
Start - Settings - System - Display, and uncheck the "Change brightness automatically when lighting changes"