I cannot hear calls on my Surface Duo 2 unless on speaker phone

Anonymous
2022-11-22T21:57:27+00:00

When I make (or answer) calls on my Surface Duo 2, the other person can hear me, but I cannot hear them unless I put the phone on speaker phone or use a Bluetooth device.

It worked for months and then stopped about six weeks ago.

I've updated all the software (including upgrading to the latest Android 12L), and I just did a hard reset. But still no sound on a phone call.

HELP!

Sam

Surface | Surface Duo | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

9 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-12-13T13:18:43+00:00

    My problem was inability to hear calls using phone in normal mode. (Speaker phone and Bluetooth calls worked fine.) I hoped the Android 12 update would fix it, but it didn't. I completed a hard reset, and that didn't fix it either.

    My phone was under warranty, so I made use of that. They shipped me a refurbished unit (and I shipped mine back.) THAT FIXED IT!

    I think it must have been some kind of hardware issue.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-12-13T19:03:21+00:00

    Cheers Sam. I think I'll do the same.

    Chris

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-02-06T13:19:51+00:00

    Hi , i have same problem , when i complete unfold the phone having voice problem but when i partial unfold then its work ,

    Thanks

    Jazib Abdul Sattar

    Karachi-Pakistan

    *** Email address is removed for privacy ***

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-02-07T04:12:20+00:00

    I had the phone replaced under warranty which fixed the problem.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments