I cannot hear calls on my Surface Duo 2 unless on speaker phone

Question

I cannot hear calls on my Surface Duo 2 unless on speaker phone

Anonymous

When I make (or answer) calls on my Surface Duo 2, the other person can hear me, but I cannot hear them unless I put the phone on speaker phone or use a Bluetooth device.

It worked for months and then stopped about six weeks ago.

I've updated all the software (including upgrading to the latest Android 12L), and I just did a hard reset. But still no sound on a phone call.

HELP!

Sam

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9 answers

Answer 1

Anonymous

I had the phone replaced under warranty which fixed the problem.

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Answer 2

Anonymous

Hi , i have same problem , when i complete unfold the phone having voice problem but when i partial unfold then its work ,

Thanks

Jazib Abdul Sattar

Karachi-Pakistan

*** Email address is removed for privacy ***

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Answer 3

Anonymous

Cheers Sam. I think I'll do the same.

Chris

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Answer 4

My problem was inability to hear calls using phone in normal mode. (Speaker phone and Bluetooth calls worked fine.) I hoped the Android 12 update would fix it, but it didn't. I completed a hard reset, and that didn't fix it either.

My phone was under warranty, so I made use of that. They shipped me a refurbished unit (and I shipped mine back.) THAT FIXED IT!

I think it must have been some kind of hardware issue.

Answer 5

Anonymous

Alas, my problem was before the Android 12. I was hoping it would fix it. But it didn't.

I'll let you all know if the swapped phone fixes things. (I didn't want to change phones either, but after doing the hard reset, I figured it was the same amount of work, so why not!)

Sam

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